At velvetvoguez, Talktech Labs Private Limited we aim to provide a seamless and enjoyable shopping experience. We understand that sometimes returns or exchanges are necessary. Therefore, we have designed our Return Policy to ensure the process is as smooth as possible while prioritizing your satisfaction.   
 

Eligibility for Returns  

To be eligible for a refund, items must be unused, in their original condition, and with all tags attached. Returns must be initiated within 48 hours of the delivery date.   
 

Items Not Eligible for Refund  

Certain items, such as intimate wear, accessories, and personalized or customized products, are not eligible for refunds due to hygiene and personalization reasons.   
 

How to Initiate a Return  

To start a return, log in to your account and navigate to the "My Orders" section. Follow the instructions to generate a return request, clearly stating the reason for the return and attaching any necessary supporting documentation. Our dedicated customer support team will review your request and guide you through the return process.   
 

Refund Process  

Once we receive and inspect your returned item, you will receive an email confirming receipt and informing you of the approval or denial of your refund request. Please allow approximately five to seven (5-7) business days for your refund to be processed.   
 

Questions or Concerns?  

If you have any questions or concerns regarding returns or refunds, please contact us. Your satisfaction is our top priority, and we are committed to ensuring a smooth and enjoyable shopping experience.